30-day change-of-mind returns
Under South Africa's Electronic Communications and Transactions Act (ECT Act), you may cancel an online order for any reason within 7 days of delivery, without penalty and without giving a reason. That 7-day cooling-off right is the legal minimum. We voluntarily go further and accept change-of-mind returns within 30 days of delivery.
Change-of-mind returns are sent back at your own cost. Once we receive the item in the required condition, we refund the full purchase price of the product.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged, or is not what you ordered, please let us know within 7 days of delivery. We pay the return shipping and will replace the item or refund you in full — whichever you prefer. No return fee applies.
Supplements: unopened and sealed
Health & safety
How to return an item
You can return an item using any of these methods:
- In person in Edgemead — drop the item off in Edgemead, Cape Town, by prior arrangement. Please contact us first to arrange a time.
- Pudo locker — send the parcel to the Pudo locker at Edgemead Centre, at your own cost. Contact us first so we can give you the return details.
If an item is faulty, damaged or incorrect, we cover the cost of returning it (see above).
Refunds
Refunds are processed back to the original payment method within 10 business days of us receiving the return. Depending on your bank, it may take a few extra days for the amount to reflect on your statement.
How to start a return
Email us at hello@restoringwholeness.co.za or WhatsApp us with your order number and the reason for the return. We will confirm the next steps within one business day.
See also our Delivery & Collection and Terms & Conditions.